In most cases, the easiest way to settle a dispute is for buyers and sellers to connect, work together to figure out what happened, and come to an agreeable solution. This helps prevent holds from being placed on your account and can go a long way toward keeping customers happy.
Aug 01, 2017 My question involves collection proceedings in the State of: Ontario, Canada I really need some help and advice. I am from Canada and have been playing at an online casino for about 2 years now (located in Gibraltar I believe), I have won and lost money, made deposits by visa with 3rd party companies (swiftvoucher, PayR) as this is what the site uses in order to launder the money in I assume. Online Casino No Deposit Bonus First Time Players. Players should use the chargeback reason code. The issuer reviews the chargeback claim and the merchant’s behalf. It’s responsible for ‘acquiring’ authorization through the card details and financial information. Whether it’s because you noticed unauthorized payments on your card, or you have another issue with money used in relation to online gambling, we hope to shed some light on how you can claim money back from online casinos.
Tips on successfully communicating with customers:
Presume good faith
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Begin conversations with an open mind and listen patiently to what buyers have to say. Many problems result from miscommunication and simple human error.
Be constructive
Make it clear to buyers that you want to find a resolution – customers usually want the same thing. Showing mutual respect can lead to a more productive conversation.
Stay focused on solutions
Even if you grow impatient, resist the temptation to give customers a piece of your mind. It only makes coming to an agreement harder.
Think long term
Not all battles are worth fighting. Give a buyer a break today and you may open the door to more opportunities tomorrow.
Preempt disputes
The Resolution Center allows you to enter messages that all your buyers will see before they can open a dispute. For example, if you post a message that says, “All shipments out of Buffalo are currently delayed due to the blizzard,” you give your buyer an opportunity to understand the situation before filing a dispute.
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Chargeback Your Winnings
This is the most common and intuitive reason for your card being charged back. The best online casino Australia options offer the choice to instantly deposit with your credit card, and some also let you withdraw your winnings onto your credit card. This would come in the form of a chargeback. Say you owe the credit card company $1,000, and win $500 at the casino and withdraw it as a chargeback. You would then only owe the credit card company $500. It is important to point out that some credit card companies will actually charge you a fee if you chargeback over your available line of credit, so double check that or make sure you owe more (or as much) as your chargeback winnings.
Stolen Credit Card Information
All reputable sites that take your credit card information have encryption technology and other security measures in place to ensure your safety. However, it is still possible for your credit card information to be compromised and used elsewhere. In some cases, it can be used to deposit and play at a casino, though this is relatively rare, as the person who stole it would have a tough time withdrawing to a different account name or address than the one used for the billing on the credit card. If this happens, though, just contact your financial institution, and they’ll refund your money and send you a new card.
Underage Gambler
If you are under the age of 18, it is illegal for you to gambler in Australia, but beyond that, all the most reputable online casinos practice what is known as Responsible Gaming. Part of the initiative is not allowing anyone under the age of 18 the opportunity to gamble. If you are a parent and your child uses your card to play at a casino, you could have the grounds to receive a chargeback, as it would make it evident that the online casino didn’t have the proper blockers in place to prevent it from happening.
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Problem Gambler
Some online casinos will chargeback your deposit if you exhibit problem gambling, and this kind of goes back to the Responsible Gaming initiative. You can get yourself fully or temporarily blocked from a casino, and if you try to deposit with them, they should have you IP address blocked. However, if they fail to block you after you request it, you would have reasonable grounds to request a chargeback, since you specifically said that you were a problem gambler and to not let you access the deposit option.
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Fraudulent Chargeback Requests
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Your financial institution will almost certainly side with you and refund your money if you tell them you don’t recognize the charges, but the casino itself will blacklist you. And beyond that, it’s pretty safe to say that you only would get one go at that if you’re doing it fraudulently. However, honestly, if you deposit too much and lose it all, it might be worth it if your morals align with that as an option.
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